Refund Policy

Last updated: October 10, 2025

At eSIMvu, customer satisfaction and service transparency are core principles.

This Refund Policy outlines the conditions under which refunds or replacements may be issued for prepaid eSIM data services purchased through our platform.

By purchasing from eSIMvu, you agree to the terms described below.

1. No Refunds for Incompatible Devices

eSIMvu does not provide refunds in the following situations:

• The customer’s device is not eSIM-compatible
• The device is carrier-locked or region-locked
• The eSIM cannot be activated due to manufacturer, operating system, or carrier restrictions

It is the customer’s responsibility to verify that their device supports eSIM technology before purchase.

A list of compatible devices is available at https://esim.vu/compatibility

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2. When a Replacement or Refund May Be Issued

A replacement eSIM or refund may be issued only when the issue originates from eSIMvu’s side, including:

• Invalid or corrupted eSIM QR code or installation profile
• Verified activation failure on a compatible and unused device
• A confirmed system or technical error on eSIMvu’s part that prevents delivery or activation

In such cases:

• We will first offer a replacement eSIM at no additional cost.
• If the replacement does not resolve the issue, a full refund may be processed to the original payment method.

3. Total Service Outage

If the purchased eSIM service is completely unavailable and no fix or alternative can be provided:

• You may request a full refund.
• Refunds for confirmed outages are processed within 72 hours of verification.

This does not apply to temporary slow speeds, localized coverage issues, or regional network limitations.

4. How to Request Support

If you believe your purchase qualifies for a refund or replacement:

💬 Submit a support ticket via https://esim.vu/support

Include the following details:

• Your Order ID
• A detailed explanation of the issue
• Screenshots or diagnostic confirmation from your device (if available)

Our support team will investigate promptly and respond with the next steps.

5. Payment Methods and Refund Timeline

eSIMvu accepts multiple payment channels, including:

• 💳 Credit/Debit Cards and local payment methods (via Stripe)
• 💠 Crypto Payments (via TripleA)

Approved refunds are issued only to the original payment method used at the time of purchase.

Processing times may vary depending on the payment network:

Payment MethodRefund TimelineCard / Stripe Payments3–7 business days after approvalCrypto (TripleA)Varies depending on blockchain network congestion and wallet address verification

eSIMvu and SwiftReload Inc are not responsible for delays caused by third-party payment processors, blockchain network congestion, or intermediary fees.

Any network, exchange, or transaction fee deducted by the processor may be non-refundable if it cannot be recovered from the payment gateway.

6. Non-Refundable Scenarios

Refunds will not be issued under the following conditions:

• Device is incompatible, locked, or unsupported
• Incorrect region, plan, or data coverage selected by the user
• eSIM already delivered and successfully activated
• Intentional misuse, resale, or unauthorized sharing of eSIMs
• Violation of eSIMvu’s Terms of Use or fraudulent behavior

7. Final Notes

eSIMvu reserves the right to deny refund requests that do not meet the criteria outlined in this policy.

All refund and replacement decisions are made by SwiftReload Inc in good faith and are final.

Our objective is to maintain fairness and protect service integrity for all users.

8. Contact Us

For support or refund-related inquiries:

📧 info@swiftreload.com

🌐 https://esim.vu

📍 Operated by SwiftReload Inc, Canada